How to Fix Ticketmaster App Not Working [2023]

In today’s fast-paced world, purchasing tickets for an event has become easier than ever with the advent of ticketing apps like Ticketmaster. However, even the most reliable apps can sometimes experience issues, leaving users frustrated and unable to purchase tickets. If you’re facing issues with your Ticketmaster app and if it’s not working, don’t worry – this guide will provide you with a comprehensive set of solutions to help you get back to purchase tickets with ease.

Common Ticketmaster App Issues

Before we dive into solutions, it’s important to identify the most common issues that users face with the Ticketmaster app. Here are some of the most common issues:

1. Unable to Log In

One of the most common issues users face is the inability to log in to their Ticketmaster account. This can be frustrating, especially if you’re trying to purchase tickets for a popular event.

2. Error Messages

Sometimes, users may receive error messages when attempting to purchase tickets. These can be vague, making it difficult to determine the exact cause of the issue.

3. Slow Loading Times

Another issue that users may face is slow loading times on the app, which can make it difficult to browse and purchase tickets.

4. App Crashing

Sometimes, the Ticketmaster app may crash when attempting to purchase tickets or browse events.

How to Fix Ticketmaster App Not Working?

Now that we’ve identified the most common issues, let’s dive into the solutions:

1. Check Your Internet Connection

If you’re unable to log in or experiencing slow loading times, your internet connection may be the culprit. Ensure that you’re connected to a stable internet connection and try again.

2. Update the App

If you’re experiencing issues with the app, an outdated version of the app may be the issue. Check for updates in the app store and download the latest version.

3. Clear Cache and Data

Clearing the cache and data of the Ticketmaster app can help to resolve issues related to slow loading times and error messages. Go to your phone’s settings and find the app settings for Ticketmaster. From there, select “Storage” and then “Clear cache” and “Clear data”.

4. Reinstall the App

If none of the above solutions work, try uninstalling the app and reinstalling it from the app store.

5. Contact Ticketmaster Support

If you’re still experiencing issues, it’s best to reach out to Ticketmaster support for assistance. They can provide further troubleshooting and help to resolve the issue.

Frequently Asked Questions (F.A.Q)

Can I use the Ticketmaster website instead of the app?

Yes, the Ticketmaster website can be used as an alternative to the app for purchasing tickets.

Will clearing cache and data erase my Ticketmaster account information?

No, clearing cache and data will only remove temporary files and will not affect your account information.

Can I use the Ticketmaster app on multiple devices?

Yes, the Ticketmaster app can be used on multiple devices as long as you log in with the same account information.

How long does it typically take for Ticketmaster support to respond to inquiries?

Response times may vary, but Ticketmaster support typically responds to inquiries within a few business days.


The Ticketmaster app is a great tool for purchasing tickets to your favorite events, but issues can arise from time to time. By following the solutions and tips provided in this guide, you can get back to purchasing tickets with ease and avoid future issues.

Read Also: Discovery Plus Error Code 500

Leave a Comment